6/10 – Okay
Kate A.
4. Sept. 2022
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
property fine but real estate agent another story
I have a home down the block from the rental property which was the site of a family reunion. Three working adults and one retired stayed at the house only to sleep; the working adults worked on their computers during the day as well. All dinners and socializing took place at my home. The house was fine for this.
Imagine my surprise when with no prior notice I received an email saying that $100 was deducted from the damage deposit for a broken cue stick (the pool table is front and center in the living room) When I left a message that our group had never even used the pool table or any of the other facilities as we gathered down the road at my house, the real estate agent replied that someone had used a great deal of force to break it. I did not appreciate in any way the lack of communication and assumption of guilt. In fact what happened was that a prior tenant had propped the broken cue stick up in the corner so it appeared fine. One of our people picked up the cue stick and it broke in his hand. He laid it on the pool table instead of propping it back up in the corner. The response of the agent was that we still had to pay because we didn't alert them to the fact that it was broken.
I am glad the owner now has a new cue stick. I did not appreciate the unilateral way in which I was forced to pay for it.
Kate A.
Aufenthalt von 5 Nächten im August 2022
