Vermieter-Kommentar: We are always concerned when a guest is not happy. Unfortunately, they were the only guests to have trouble with the internet. It could have been due to multiple factors, too many devices (they had 14 devices they were trying to operate), slow speeds, etc. I was told they are used to very fast speeds in their hometown which is not offered in our area. I did everything I could to rectify the situation. The day they arrived I very generously offered to refund their money as soon as it was clear to them that the internet was not satisfactory for their use. They opted to stay. When Russell contacted me about the conditions of the lake the water was clear. I had children swimming in the lake and dogs. No one had a problem. I have no control over the lake nor anything Sylvan Beach does. It did not stop Russell from fishing and boating everyday. I am not in business to trick people. I find that comment insulting and rude. They were the most unpleasant people to have ever stayed here and I would not want them back under any circumstances. I refrained from writing a negative review about them but they jumped to write one about me as soon as I was no longer able to review them. That is a very tricky and dishonest thing to do. If they want all the comforts of their OWN home that is where they should stay.