Great Condo, great location. Beware of owner's poor business policies and dishonesty

First & foremost we paid a mandatory insurance premium in addition to the security deposit.

We notified the owner upon our arrival that the rocking chairs were dried, rotten and broken. We turned them over and did not use them.

The owner filed an insurance claim on damages that we certainly did not cause. The insurance company called us to verify the claims. We told them about the chairs. They asked us about a hole in the wall and a distorted door damage. We told them honestly that we did not cause those damages.

We tried to communicate with the owner about this on several occasions but to no avail. I suspect these damages are perhaps a cumulative total of previous damages turned into insurance as one claim.

We received a copy of the property damage claim from CSA Travel protection Insurance Company for the chairs, hole in wall and door damage.

We have been retired for a few years and travel often. We always rent condos. Many times up to ten condos a year. We have never caused any damages and this is the first time we have encounter a situation like this.

It seems to me, that even if these damages were legitimate, the insurance company which we paid our premium to would cover the entire cost. But, the owner found it necessary to keep our deposit as well.

I believe keeping the security deposit after submitting an insurance claim is wrong. Future renters beware!