Schnell zu Fuß zum Strand, beheizter Innenpool / Whirlpool & Außenpool, Erdgeschoss

Dec. 8, 2019...After returning to and living in the unit, the smell is 100% old smoke in the games room and not must or mold. A past guest has been smoking . I have isolated the games room from the rest of the unit and the air there is ok. I have installed a $600 Rabbit Air Electronic Air Cleaner. I will clean the air ducts, wash the walls and solve this odor problem. This is my winter home. Guessing that hurricane ground water hit the unit is irresponsible. Never happened. The previous week’s renters did not report any problem with the recently purchased washer/dryer units so I had no idea there was a problem. These folks were the first to report it. Sears warranty service would not respond quickly. Beyond my control.

We are presently deep cleaning the unit which has never been a problem. Previously I wrote the humidity problem may be from the humid season just being over, the indoor pool down the hallway or renters leaving doors open for weeks on end in humid conditions or all the rain from a near Oct hurricane miss. Maybe all of it but it looks like leaving patio doors open to high outside humidity is the probable cause. I have had a first class dehumidifier constantly working for 7 weeks and humidity now reads 37% which is bone dry. Future renters need not fear odor. This is my winter home. I will return it to normal.

Ten years and over 400 short term rentals and this has never happened. Relative to our normal reviews, this is a one off. The unit was humid and we are doing everything possible to resolve the issue. The present guests, 9 days after the difficult week, report “It's very comfortable inside right now.” They were thrilled with the villa at the end of their visit and said they will write a 5 star review. They did.

UPDATE Dec 8,2019

I have installed a $600 Rabbit Air Electronic Air Cleaner. I will clean the air ducts, wash the walls and solve this musty problem. We are presently deep cleaning the unit which has never been a problem. Previously, I wrote the humidity problem may be from the humid season just being over, the indoor pool down the hallway or renters leaving doors open for weeks on end in humid conditions or all the rain from a near Oct hurricane miss. Maybe all of it but it looks like previous guests leaving patio doors open to high outside humidity is the probable cause. I have had a first class dehumidifier constantly working for 5 weeks and humidity now reads 37% which is bone dry. Future renters need not fear mold, odor or humidity. This is my winter home. I will return it to normal.

The original e mail report from this guest concerning the humidity and mold did not mention an on going health and safety concern and my recollection of my subsequent telephone call did not include a medical issue. Nevertheless, in lieu of their disappointing vacation, I offered them “a full, free week before the snowbirds arrive in mid December or a credit for the full five days for next September? I cannot give them an equal, day for day credit in prime time but would be willing to consider any suggestions”. I suggested in conversation with the VRBO / Homeaway advisor that I was willing to give them a 100% refund but they strongly advised against that option since the vacationers stayed for the full rental period.