4 Schlafzimmer, 2 Bad, Schlafen 16
- Englisch, Spanisch
Partys / Events nicht erlaubt
Haustiere nicht möglich
Max. Anzahl Gäste:16
Great size of place, however, not clean and lots of broken/missing things that were advertised.
The place is a great size to accommodate my whole family and the yard was also the perfect size. However, we were told we had to wait till the 4pm check in time when we picked up the key because the property wasn’t ready. We arrived 15mins after check in time to find the place completely disgusting. Slept in beds, urine in toilet, dirty towels, dirty kitchen, etc. After a call, they sent the cleaning crew immediately but it left a very bad taste and delayed the start of our vacation. The owners came by the next day to clean not knowing we were already there. There was a miscommunication somehow between the property manager and owner that I’m not quite sure of, since we booked the extra night to our stay when the property managers extended the offer 2 1/2 months before our stay. Even after being cleaned, it wasn’t very relaxing with the heavily stained furniture/carpet. Downstairs shower wasn’t useable as it only trickled water and couldn’t regulate temp. Upstairs shower handle was broken. Missing pool balls, broken ping pong balls and uneven table when the pool/ping pong table is advertised as an amenity. Slider lock broken with a piece of wood used as security. Front half of downstairs power kept tripping and we would have to go out to the breaker box every morning to switch it back on. Gas key missing for downstairs fireplace and when burning wood in it, you could not be in the upstairs master bedroom with the overwhelming burnt marshmallow smell. I’m assuming it has never been cleaned. I think this property has some great potential. It’s a great size, great lot, great location, but it needs a new property manager and lots and lots of upkeep/repairs. My family and I made the best of it and still had a great time with even making a game of it with “Name that Stain”, lol! I just want to let others know exactly what you’re getting into so you can make the right decision for your family as we were mislead a bit with the reviews we had read.
Lots of space!
The home inside was roomy... Was missing bench for dining room which left a few of us without a place to sit for meals. Couch, curtains and bedding wad torn here and there. But if you can overlook that, it's a great place to stay. Had a great time overall!
Thank you, Christine, for your valuable time and feedback. I have passed this review on to the Housekeeping manager and will have this attended to right away. We're happy that you were able to enjoy your time here and we hope to have you back soon!
Great Home but Terrible Beds & Lack of Parking
This was such a great home! It is spacious for large families (there were 16 of us) and we fit perfectly around the home. We were comfortable watching TV, during meals and in every room. They provided tons of towels and it was just such a good fit for our large family.
HOWEVER, we all woke up with achy backs. The beds are rock hard. I’m not exaggerating. They are SO hard that you will not bounce back, you will get hurt. So we had two sleepless nights and painful mornings.
Also, they only allow 4 cars in the driveway, yet the parking area easily fits 6+ cars. We were 6 families coming together for a family reunion from all across California, and much to our surprise they only allowed 4 cars to park, meaning two of our cars had to be parked behind a restaurant. I can’t tell you what a hastle it was to have to go get the other 2 cars every.single.time we had to go out. Yet the house next door to us is also for 16 people but they allow 8 cars to park there!
I would stay here again provided that only 4 families were going (so we only have 4 cars) and if we take roll-up or inflatable mattresses to lay on the beds so we can actually get some rest.
Dear Brenda. Thank you for your review and for choosing Cool Cabins. We are so sorry to hear of the inconvenience with the additional parking. Unfortunately, as a four-bedroom home, the County only permits four vehicles to be parked at the property. Thank you for your feedback regarding the beds. We will have them inspected right away and make some changes! We hope you'll return soon and check them out!
Nice place, big living area. Good for kids. Would stay again.
Thank you, Nathan, for your review and for choosing Cool Cabins. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in Big Bear.
Our stay at Reflections was awesome!!
Our stay at Reflections was awesome!! The cabin was amazing and everything that we needed. Loved the hot tub, game tables and open layout of the cabin. Will definitely visit again!
Dear Chelsea C. Thank you for your review and for choosing Cool Cabins. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in Big Bear.