- Englisch, Französisch, Spanisch, Portugiesisch
Services innerhalb der Anlage
Haustiere nicht möglich
Partys / Events nicht erlaubt
Max. Anzahl Gäste: 6
100% Erstattung bei einer Stornierung, die mindestens 30 Tage vor Anreise erfolgt. 50% Erstattung bei einer Stornierung, die mindestens 14 Tage vor Anreise erfolgt.
Schäden und Zusatzkosten
Sie können für Schäden, die während Ihres Aufenthalts durch Sie oder Ihre Reisegruppe an Ihrem Feriendomizil entstehen, verantwortlich gemacht werden.
Great location but customer services poor
The location on the apartment is perfect for exploring Brussels. It's on a fairly busy street that can be quite noisy but as we were here in April we didn't have to worry about having the windows open.
The apartment was clean and is spacious.
The downsides to the apartment are the lack of working curtains. They look as though some have been pulled down and not replace and others have been tied back up as the curtain hooks had broken. Not good with a 2 and a 4 year old as light was constantly streaming in at night. We had a broken light switch, the dishwasher tablet draw didn't work and the light above the shower was broken. We did have holes in the towels and bed linen provided which was replaced but the customer relations person responding to my emails was less than helpful. I was told that my emails hadn't been received but then that housekeeping had been in to the apartment without telling is to replace the towel.
When I complained about the other broken or misfitting curtains I was told "We are sorry to hear that you are unhappy with the product. Unfortunately as you can see, this apartments are provided like this. We do not claim that we are really a premium apartment/service but a good quality price"
I feel that when the picture provided do not match the state of the apartment that something should have been done about this.
Would I book with them again.......No