Vermieter-Kommentar: We always want every one of our guests to enjoy their stay at our home. And on the few occasions where we haven't met expectations, we do everything we can to make it right. On this occasion, my concern is that the first time I heard of any complaint from the guest was when our cleaning crew went into the house after this guest had checked out and noticed that the walls in the dining area were painted over in spots, either from damage or from being marked up. Only after I asked the tenant about this did she tell me of all the problems she had with the home and her request to get a refund for her stay. We are thankful and gratified that the majority of our guests have had a great time and have left very positive reviews. On the few occasions where we have fallen short, we've made efforts to fix it even during a guest's stay. But we felt it was important to provide some context to this review so people could judge it fairly.