Vermieter-Kommentar: It is extremely unfair that you have chosen to submit such a negative review. I haven’t received any emails from you since before you arrived at the villa as is evident on the homeway log so your claim that you have done so and haven’t heard back is simply untrue. We have great feedback and reviews from other guests that have stayed at the villa including ones that stayed just before you. The photos were taken about 5 years ago but still offer a fair representation of the condition of the villa. The pool tiles – we have had problems with these small mosaic tiles which have come off quite a lot this season, it happens as the grouting wears away and replacing them doesn’t work without draining the pool. This is a recent issue and will be fixed over the winter. The electric gate – this does sometimes stop working as the atmosphere so close to the sea affects the workings. Had you reported this at the time it would have been fixed and serviced by our engineer. This should have been inspected prior to your arrival however, so I can only apologise for this inconvenience. The boiler - There had been a power cut just before you arrived which meant the boiler had cut out – it just needed resetting by simply pressing a button which Anabella did the following morning when she came to show you around. Had you called when you arrived our agent would have told you how to do this and the boiler would have worked immediately. High fences - The villa is surrounded by high hedges apart from the entrance gate and a fairly low front wall which is very common in Praia del Rey so I don’t agree with your comments. I asked our agents about the person disturbing you whilst sunbathing and it was the gardener/pool man who is local and doesn’t speak English, this may explain why he walked away when confronted by your husband. He would have pressed the buzzer but as the sunbathing area is at the back of the house, perhaps you didn’t hear it and so he thought you were out when there was no reply. I apologise that he disturbed your sunbathing. Damp smell – this is simply not true. I understand that you phoned up from the airport to our management company three times complaining about your car hire arrangements even though they had nothing to do with booking our villa or our management company. I can only conclude that you probably have a habit of complaining and leaving harsh reviews.