- Villa560 m²
- Mindestaufenthalt7 Nächte
- Innerhalb von 2 Tagen
- Kalender zuletzt aktualisiert:
- 20. Juni 2018
Wellness / Erholung
Services innerhalb der Anlage
Services und Geschäfte
Sport und Abenteuer
100% Erstattung für Stornierungen bis zu 60 Tage vor Anreise. Sie müssen den Vermieter direkt kontaktieren, um die Buchung zu stornieren.
Fantastic property! Very spacious considering 12 of us!
Perfect location for beach and hotel facilities
Thank you for your feedback and glad you had a great time!
Awful, the property has not been cared for.
The photo's shown are probably from when it was new. The pool has tiles missing and looks shabby. Although supplied with a wireless gate entry button, which didn't work and having spent time trying to get it to work eventually dragged it open manually. We subsequently found out, from the housekeeper, the electric gate has never worked! This meant we had to drag it open and closed manually for the duration. The boiler didn't work when we got there so having travelled we were unable to shower and our first morning's holiday was spent waiting for the housekeeper to come to re pressurise the boiler and then wait for the cylinder to heat up.The other properies surrounding Atlantic Villa have high fences/hedges with tall lockable gates ensuring security and privacy - this one does not.
A large part of the fence at the front is missing, leaving nothing but a low wall which allowed someone to step over, whilst we were sunbathing, my husband confronted them and they ran off but this caused us concern re our security.But the worse problem by far was the smell of damp. De humidifiers had been provided but they were clearly inadequate for the size of the property and as a result, over time, the property has become very cold and damp. After 4 days of staying there, with windows open etc, it was no better so, as it was effecting our breathing, we had to rent an alternative property. We have written to the owner hoping we can come to an agreement on a partial refund but, as yet, she has not even acknowledged our emails.
It is extremely unfair that you have chosen to submit such a negative review. I haven’t received any emails from you since before you arrived at the villa as is evident on the homeway log so your claim that you have done so and haven’t heard back is simply untrue. We have great feedback and reviews from other guests that have stayed at the villa including ones that stayed just before you.
The photos were taken about 5 years ago but still offer a fair representation of the condition of the villa.
The pool tiles – we have had problems with these small mosaic tiles which have come off quite a lot this season, it happens as the grouting wears away and replacing them doesn’t work without draining the pool. This is a recent issue and will be fixed over the winter.
The electric gate – this does sometimes stop working as the atmosphere so close to the sea affects the workings. Had you reported this at the time it would have been fixed and serviced by our engineer. This should have been inspected prior to your arrival however, so I can only apologise for this inconvenience.
The boiler - There had been a power cut just before you arrived which meant the boiler had cut out – it just needed resetting by simply pressing a button which Anabella did the following morning when she came to show you around. Had you called when you arrived our agent would have told you how to do this and the boiler would have worked immediately.
High fences - The villa is surrounded by high hedges apart from the entrance gate and a fairly low front wall which is very common in Praia del Rey so I don’t agree with your comments. I asked our agents about the person disturbing you whilst sunbathing and it was the gardener/pool man who is local and doesn’t speak English, this may explain why he walked away when confronted by your husband. He would have pressed the buzzer but as the sunbathing area is at the back of the house, perhaps you didn’t hear it and so he thought you were out when there was no reply. I apologise that he disturbed your sunbathing.
Damp smell – this is simply not true.
I understand that you phoned up from the airport to our management company three times complaining about your car hire arrangements even though they had nothing to do with booking our villa or our management company.
I can only conclude that you probably have a habit of complaining and leaving harsh reviews.
Fantastic property for stress free child holiday!
We went on our first big family holiday with grandparents, my two children (2.5 and 6 months), hubby, brother in law and his two children (4 and 2) and was a proper home away from home. The layout of the house is extremely child friendly (even for those early morning wake ups there is a large area away from the bedrooms for them to play so as not to disturb... and CBeebies!) toddler surround on the pool which was ideal for piece of mind and children's utensils, steriliser for bottles, black out shades, baby pool seat buckets and spades and floats and boogie boards - all brilliant. The adults were able to relax in the evening outside in the sheltered area and the proximity to the beach and the facilities at the Marriott nearby was very nice. The rooms were extremely spacious and we never felt like we were 'on top' of one another - there are many break out areas.
During the day grandparents could play golf, adults could surf, children could make sand castles or float about in the heated pool....just fantastic. Special thanks to Angela for helping with my questions beforehand and Anna who is extremely quick to help when you are there.
My family enjoyed staying at this large villa. The location and many bedrooms and baths accommodated
The location and size of the villa was amazing. It was easy to see that it was designed with care. The carpeting kitchen appliances and some furniture need to be updated. The villa was clean with the acception of dirty dishes in the dish washer with no dishwasher soap available to clean them. All and all we had a great time and enjoyed our family trip to Portugal.
Thankyou for your review and glad you enjoyed your stay at the villa. I was very surprised to read about the dishes and I must apologise for that! I contacted housekeeping straight away to query it and this was a complete oversight on their part-they were very sorry.
Fantastic Family Holiday
We had a wonderful two week holiday at the Atlantic villa in Praia del Rey. The house is a fantastic size and sleeps extended famililes and/or groups of friends very comfortably. The facilities are very good with a beautiful outdoor pool and built in sauna. The garden area has a wonderful outdoor table area with plenty of sun loungers for around the pool. The garden is a great size and big enough for children to play safely. The surrounding beaches and countryside are truly beautiful and the villa is within a 5-10minute walk to the beach and the hotel facilities. It is also a golfers paradise with an amazing golf course and clubhouse within walking distance. It was a great holiday and I would highly recommend it.
The villa was lovely. Big, airy, spacious. Swimming pool area very nice - sun and shade. Plenty of cutlery, crockery. Nicely heated when the weather changed. We had a good time. Not much was open on the estate, it was still early in the year, but local towns nearby provide lots to see and places to eat.