Vermieter-Kommentar: Thank you for confirming the apartment is in a perfect location and that we reply immediately even on whats app and the apartment is bright. Our priority is that we give our guests a nice, clean + fully equipped apartment. Secondly we ensure that guests can reach out to us at any point during their stay..they can reach us by phone, email, what s app and facebook. This was a group of young girls who phoned us a week before they arrived in Malta asking us to cancel the booking and refund them since they had just found out that a group of boys will also be in Malta when they are here. We kindly explained that this was not possible to cancel free of charge since August is high season. We had kept the apartment for them and refused other guests. From the day of arrival till the day of the departure, the guests made sure to keep us busy, which we dont mind since that is why were are here and we always offer our service 24 hours a day, 7 days a week. The only problem is that every other night the girls decided to bring the boys over to the apartment to party with loud music on the terrace till the early hours of the morning which was of course a problem for all the other guests and neighbours. The points mentioned were all due to intentional misuse. Air Condition works perfectly. The vents could not open due to your luggage blocking the aperture of the said vents on the wardrobe so fresh air could not come out! The apartment has a hot water boiler reserve of 80 liters. When we visited the apartment you had the water heater switched off. No wonder you did not have warm water! Mattresses are new and beds are in good condition. Beds are made to sleep on and not to jump or party on. The terrace is just like in the photos which are taken with a cheap camera. your group of 8 persons in a 4mx5m terrace fit easily. Fridge door - This was the funniest of all, i must say. When you told us to come to check the fridge because the fridge door does not close well. The fridge was totally empty inside however the poor fridge door had 18 2 litre alcohol bottles one by one. We showed you that by removing the bottles and putting them horizontally in the fridge will easily solve the problem. Cleanliness - our apartments are cleaned by our staff and our maintenance staff, and finally by my representatives. Gladly all our other guests come to Malta to have a good time ...we have several apartments in malta and guests can read other reviews on other properties! Neville Galea + team