Modernes Apartment in den Bergen mit 2 Schlafzimmern in Port Soller

Vermieter-Kommentar: Regarding your recent review, we are rather surprised to find it has taken you 9 months to express your discontent with our apartment and cannot understand why you did not say a word about this to us directly. Your booking was a very late, last minute booking for 3 nights. In order to assist you we made an exception and took payment in cash via our housekeeper on the second day of your visit. If you had any complaints about the cleaning why did you not mention it to the cleaner whilst she was there or email us to express your concern? Our housekeeper takes great pride in her efforts to prepare the apartment for incoming guests and would have immediately sorted any problem you found with the cleanliness.

We are also rather puzzled as to your criticism stating the apartment was worn. We make at least 4 visits yearly ourselves to refurbish when necessary and replace items that have been broken or removed. Also, the photographs are recent and are a true picture of the apartment and it is dishonest for you to suggest they are not. We have many emails complimenting us on the condition and style and comfort of the apartment. We have always made an effort to satisfy the very few queries/complaints we have had and do take seriously any feedback we receive. We are sorry that we were given an opportunity to assist in this instance.