Beautiful Chalet, No ski-out
Bewertung wurde gespeichert: 9. April 2013
Reisezeitraum: März 2013
The contact with the owners before arrival was great. The service at the agency at Les Masses is perfect. The 'Arc en Ciel' is very modern and looks great. A lot of glass and the bedrooms and beds are good. A few things were ok, but not perfect. The description says (March 2013) that there are 4 rooms and that it is a ski-in ski-out situation. At the lowest level in the chalet there are 3 rooms (with a door you can close). In the top-floor there is the Mezzanine. There is a huge glass-wall with curtains in front, with a double bed, but there is no door. I don't consider this not as a room as it is completely in contact with the living-and kitchen area. It is not that bad if you know it and you don't care about privacy too much. Also on the mezzanine-area there is a red sofa which can be transformed as two beds. We stayed in the Chalet with 8 adults and 2 children. The kitchen-equipment (pans/ bowls etc. might be a bit poor for 10 people.) Just below the Chalet there is a slope. When you get down at the slope there is a lift, but is is out of order until April 2014. To go up again there is a shuttle bus that goes up and down every half an hour, but when it is full with people it doesn't take you up and you have to wait until the next. That was not that nice. Acceptable though. Conclusion: A great Chalet, a very nice holiday, but some less attractive details.
Vermieter-Kommentar: We are always happy when our guests take the time to comment and review our chalet and we are pleased to hear that our guests find the chalet great and that they have had a wonderful vacation.
We have checked with regards to the lift and the new lift will be ready for the next skiing season starting December 2013. The old lift is being replaced with a new bigger lift in order to get people faster up into the area.
The Chalet is build of a well known Architect, modern and very light. It is very well equipped with high end furniture, for instance Arne Jacobsen, High quality china, high quality pans, beds etc. We have rented out for 3 years, since the Chalet was build, and everybody have been very impressed and normally our guests find the kitchen ware and the equipment in the chalet first class and very sufficient so we are very surprised to hear about the less attractive details.
The mezzanine room is made to be light and welcoming by the architect and nobody have had any complains about not being able to lock a door and we have pictures off the room in our add. We will consider making a lockable door.
We are very focused on having satisfied guests and usually also have an email dialogue with our guests before they book in order to answer any question they might have. We have furnished our chalet with love and love to use it ourselves and when sharing with guests we wish for them to also have a wonderful experience in Arc en Ciel.
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